Volunteer Reception Host

Application Deadline: 3 November 2024

Department: Fundraising

Employment Type: Volunteer

Location: Great Ormond Street Hospital Children's Charity

Reporting To: Penny Clark

Description

How you’ll make a difference

Do you enjoy meeting new people, and want to develop or use your communication and admin skills? This is the role for you.

We’d like you to offer your time to help us host the GOSH Charity office reception, welcoming visitors as well as supporting with some administrative duties. By joining the GOSH team you’ll help to create a welcoming and streamlined experience to our visitors who could include future colleagues, volunteers or donors.

We are looking for a group of volunteers to join and support our amazing Supporter Relations team. The Supporter Relations team is the first point of contact for anyone who wants to get in touch with GOSH Charity. We deal with all supporter enquiries, complaints as well as other queries from the public.

What time should you offer?

Ideally, we’d like you to offer to help with 1 shift a week, but we’d be delighted if you would like to offer more!

Shift timings we have available are:

Tuesday – 10am-1pm
Wednesday – 10-1pm
Thursday – 1pm-4pm

Where will you be based

GOSH Charity Head Office, 40 Bernard Street, London WC1N 1LE

Equality and diversity

GOSH Charity recognises the strengths of equity, diversity, and inclusion – and how a diverse group of volunteers can help us reflect our diverse patients and families. Therefore, we particularly welcome applicants from a range of different backgrounds.

We also recognise that disabled people, or those with long-term health conditions, may need some support from us to volunteer. We are more than happy to make reasonable adjustments and cater to your needs.

Pre-volunteering requirements

Complete the online application form
There will be an informal in chat with the team to learn more about one another and see if the role is right for you. This will take place in our office on either the 13th or the 14th of November.
We ask for 2 references before you start this role, this can be a community/faith leader, social worker, employer, a contact where you use to volunteer, a tutor etc
This role will have a settling in period of 4 weeks to see if the role is right for you

What’s involved?

Activities include:

Hosting the reception desk and welcoming visitors into the office
Offering visitors a seat and refreshments if appropriate
Letting colleagues know their visitor has arrived
Accepting parcels
Making outbound Good Luck calls to our fundraisers
Taking letters/parcels to the local post office

Training and support

Welcome and induction from the Supporter Relations team including role specific training and briefings on how to use the telephone etc.
On the day support from the Supporter Relations team
E-learning to cover health and safety and information governance
Regular updates how your support is making a difference
Provided a Volunteer Handbook

What we are looking for:

Confident at meeting new people and enthusiastic about offering them a friendly welcome
Can communicate clearly and confidently either face to face or over the telephone.
Happy to make outbound calls to our fundraisers
Working knowledge of basic IT systems, Microsoft packages
Can undertake tasks using own initiative but confident to ask for help when needed
Ability to follow our policies and procedures to keep you, our staff and volunteers, our patients and our supporters safe
Ability to represent GOSH Charity and our values positively
Over 18 years of age

What can you gain from volunteering in this role?

Join an enthusiastic team, meet new people, and get more involved in your local community
Use and develop your communication and customer service skills, enhancing your CV if that is important to you
Knowing that you are helping seriously ill children, and their families have access to care and support by supporting the

What we offer in return

Reimbursement of out-of-pocket expenses in line with GOSH Charity guidelines
Training and support as outlined above
A reference

Applied

Shortlist

Interview

Hired